Resources

Glossary.

Short, plain definitions of the terms that come up when an AI works in your inbox. Some are Synced's own; most are industry terms.

A

Action PlanThe steps Synced takes, or proposes, to get one message handled.Agentic emailEmail handled by an AI agent that plans and carries out multi-step work.AI agentAn AI system that plans steps and uses tools to complete a goal.AI inbox assistantSoftware that reads incoming messages and prepares the work they ask for.

C

Calendar coordinationThe back-and-forth of finding a meeting time that works for everyone.

D

Decide queueThe list of approvals and questions Synced needs you to answer.

E

Email delegationLetting someone else read, reply, or act on your email for you.Email summarizationCondensing a long email or thread into its decisions, asks, and open questions.Email threadAn original email plus every reply and forward, grouped as one conversation.Email triageSorting incoming email by what it needs and how soon, before doing any of it.Email-to-taskTurning a request buried in an email into a to-do with an owner and a date.Encryption at restEncrypting data while it's stored, so a copied disk or file is unreadable.

F

Follow-up trackingKeeping a list of threads waiting on someone else, so quiet ones resurface.

G

Google Limited Use policyGoogle's rules on what apps may do with Gmail, Drive, and other sensitive user data.

H

Human-in-the-loop approvalA person signs off before an AI system takes an action that matters.

I

Inbox connectorA connected message source, like Gmail or Slack, that Synced reads from.Inbox zeroMerlin Mann's 2006 method for deciding on every email instead of rereading it.

L

Large language modelThe kind of AI model that reads and writes text, behind most AI email tools.

N

Natural language searchSearching by describing what you want in plain words instead of exact keywords.

O

OAuth scopesThe named permissions an app requests when you sign in with Google or Microsoft.Output integrationA connected tool, like Drive or Calendar, that Synced searches or acts in.

P

Prompt injectionHidden instructions in content that try to hijack what an AI system does.

R

Retrieval-augmented generationAn AI model searches your data first, then writes its answer from what it found.

S

Scheduled sendWriting a message now and having it delivered at a time you choose.Shared inboxOne email address, like support@, that a team reads and answers together.Smart ReplyGmail's short, one-tap suggested responses at the bottom of an email.

U

Undo sendA short delay after you hit Send, during which you can take the message back.Unified inboxOne view that combines messages from several accounts or apps.
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