Synced, the AI inbox assistant, connects to a WhatsApp Business number through Meta's business login. It reads messages customers send to that number, checks your calendar and files for the answer, and drafts a WhatsApp reply that sends only after you approve it. Replies follow WhatsApp's 24-hour rule for free-form messages. WhatsApp Business is part of the Pro plan.
What Synced does with a WhatsApp Business message
A regular customer of a small studio asks two things in one message. One answer lives in your calendar, the other in a PDF you've sent a hundred times.
The draft waits in Decide. Approve it before your first coffee and Luis has an answer.
WhatsApp replies are written like WhatsApp messages: short, plain text, no email-style sign-off. Files go out as documents, and images go out as images.
What you can hand off on WhatsApp
Booking questions
Synced checks your connected calendar before saying a slot is free, and can suggest other times when it isn't.
Menus, price lists, forms
The file a customer asks for gets found in Drive or OneDrive and attached to the reply.
Questions only you can answer
Refunds, discounts, and exceptions can go to Decide as a question for you before any reply is drafted.
One list with your other Inboxes
WhatsApp conversations sit next to email, Instagram, and Messenger in Synced, so you're not checking four apps.
WhatsApp's 24-hour reply window
WhatsApp only allows free-form business replies within 24 hours of the customer's last message. Synced works inside that rule, so once the window closes it can't send a free-form reply for you. The customer needs to message you again, or you can send an approved message template yourself from WhatsApp Manager.
How to connect WhatsApp Business to Synced
- 1Open Settings in Synced
Choose WhatsApp Business under Inboxes, in the web app or on iOS.
- 2Review the permissions sheet
Synced receives and reads messages sent to your business number. Sending any WhatsApp message is listed as needing your direct approval.
- 3Log in with Facebook and pick your business
Meta's login asks which business and WhatsApp Business account to share. Choose the one that owns the number customers message.
- 4Send yourself a test message
Message the business number from another phone and it shows up in Synced's conversation list.
Meta permissions Synced requests for WhatsApp
| Access on Meta's screen | What Synced uses it for |
|---|---|
| Manage your WhatsApp Business accounts | Find the business number you chose and receive its messages. |
| Send and receive WhatsApp messages | Read incoming messages and send replies you've approved. |
| Business management | See which business and WhatsApp account you picked during login. |
Meta lists these on its login screen. You choose which business assets to share.
Which Synced plan includes WhatsApp Business
WhatsApp Business is included on Pro ($29.99/user/month, or $24.99 billed annually) and Enterprise. Each customer message Synced acts on is one Action Plan, and Pro includes 100 a week. Messages past the limit still arrive and wait for the weekly reset. See pricing.