Synced, the AI inbox assistant, helps agency account managers and owners answer client requests across Slack, Microsoft Teams, Gmail, Outlook, and WhatsApp Business. It finds the latest assets and briefs in Google Drive or OneDrive, drafts replies to revision and approval requests, proposes review times from Google Calendar, and tracks clients who owe feedback. Every reply waits for approval, and Synced is not a project management or proofing tool.
Why client requests get lost at an agency
Agency work is spread across whatever each client prefers. A revision request comes in a Slack channel you share with the client, a sign-off happens in a Teams chat, and the brief for next month is attached to an email from someone you've never met. The account lead is the only person who sees all of it, and only if they check everything.
Synced connects to each of those channels, reads every new client message, and writes an Action Plan: find the asset, check the brief, draft the reply. Your part is approving what goes back to the client.
Revision, asset, and approval requests Synced drafts for agencies
A revision request in a client Slack channel
Illustration. The Task lands in your Tasks list; the reply waits for your approval.
A client asks for final files over email
Illustration. Check the attachment on the draft before approving.
A client who owes approval in Teams
Illustration. Synced drafts the nudge; you decide the tone.
Which integrations matter for an agency
- Slack: client channels and DMs your account can see. Many agencies run most client work here.
- Microsoft Teams: for enterprise clients who keep everything inside Microsoft 365.
- Gmail or Outlook: briefs, contracts, and clients who stick to email.
- Google Drive or OneDrive: the asset library Synced searches for the latest files.
- WhatsApp Business: for smaller clients and founders who message instead of email.
- Google Calendar: review and kickoff call times.
Figma, Asana, and similar tools agencies use are listed as coming soon in the app, not live. Notion is also coming soon.
Where Synced isn't the right tool for agencies
- It isn't project management. Synced can turn a client message into a Task, but it doesn't manage timelines, resourcing, or retainers.
- It isn't a proofing or approval tool. Clients can't mark up designs in Synced. Keep your proofing tool and let Synced handle the messages around it.
- It isn't a shared agency inbox. Each person connects their own accounts under their own login, so it fits account leads and owners better than a whole team working one queue.
- It doesn't report on client response times or hours spent per client.